Disclosure: Some of the links in this article may be affiliate links, meaning that at no additional cost to you, I will receive a commission if you click through and make a purchase. Read our full affiliate disclosure here.
If you’re a Canva user, you know how frustrating it can be when you can’t download your images. Whether you’re trying to export a design as a PDF, PNG, or JPEG, there are a few reasons why Canva might not be cooperating. Fortunately, there are some simple steps you can take to troubleshoot the issue and get your images downloaded in no time.
One of the most common reasons why Canva images won’t download is due to a poor internet connection. If your internet speed is slow or unstable, it can cause downloading issues. To ensure that your internet connection is stable, try resetting your router or modem, or switching to a different network altogether. Additionally, make sure that you’re using the latest version of Canva to avoid any bugs or glitches that may be causing the issue.
Check Your Internet Connection
The first thing you should do if your Canva images won’t download is to check your internet connection. Canva is a cloud-based platform, which means that it relies on a stable internet connection to work correctly. Here are some steps you can take to troubleshoot your internet connection:
- Make sure that your internet connection is stable. If you’re using a wireless connection, try moving closer to your router or modem.
- Restart your router or modem. Sometimes, simply resetting your internet connection can resolve connectivity issues.
- Check your internet speed. Canva recommends a minimum internet speed of 1 Mbps for optimal performance. You can use an online speed test to check your internet speed.
- Try a different browser. If you’re experiencing issues with your current browser, try using a different one to see if the issue persists.
In addition to the above steps, you should also ensure that your firewall or antivirus software isn’t blocking Canva. If you’re still experiencing issues after checking your internet connection, move on to the next troubleshooting step.
Clear Your Browser Cache
Clearing your browser cache can help resolve issues with downloading Canva images. When you clear your cache, you remove stored data from previous website visits, which can sometimes cause conflicts with new website content.
To clear your browser cache, follow these steps:
- Open your browser’s settings or options menu.
- Select the “Privacy” or “History” tab.
- Choose the option to clear your browsing data.
- Select the time range for which you want to clear data (e.g. “Last hour,” “Last 24 hours,” “All time”).
- Check the box next to “Cached images and files.”
- Click the “Clear data” or “Clear browsing data” button.
It’s important to note that clearing your cache will also remove any saved passwords or website preferences, so you may need to re-enter this information after clearing your cache.
If you’re not sure how to clear your cache, you can search online for specific instructions for your browser and version.
Clearing your cache can be a simple solution to issues with downloading Canva images. If you continue to experience problems, try some of the other troubleshooting steps recommended by Canva or contact their support team for assistance.
Check Your Canva Account
If you are experiencing issues downloading your Canva images, the first thing you should do is check your Canva account. There are two main areas to check: your subscription plan and your storage limit.
Check Your Subscription Plan
If you are using Canva’s free version, you may have reached your download limit. The free version of Canva only allows you to download up to 5 designs per month. If you have already reached this limit, you will need to upgrade to a paid version of Canva to continue downloading images.
If you are using Canva Pro or Canva for Teams, make sure your subscription is up to date and that your payment method is valid. If your subscription has expired or your payment method has failed, you will not be able to download any images until you resolve the issue.
Check Your Storage Limit
Canva also has a storage limit for each account. If you have reached your storage limit, you will not be able to download any new images until you delete some of your existing designs. To check your storage limit, go to your Canva account settings and look for the “Storage” section. If you have reached your limit, you can either delete some of your designs or upgrade to a higher storage plan.
In conclusion, if you are having trouble downloading your Canva images, start by checking your account settings. Make sure your subscription plan is up to date and that you have not reached your storage limit. By following these simple steps, you should be able to resolve most download issues quickly and easily.
Check Your Image Size
One of the most common reasons why Canva images won’t download is because they are too large. Canva has a limit on the size of the image that can be downloaded, and if your image exceeds this limit, you won’t be able to download it. Here are a few things you can do to check your image size:
- Check the dimensions: Canva has a maximum dimension limit of 8000 x 8000 pixels for images. If your image is larger than this, you won’t be able to download it. To check the dimensions of your image, click on the “File” menu and select “Download”. Canva will display the dimensions of your image in pixels.
- Check the file size: Canva also has a maximum file size limit of 25MB for images. If your image is larger than this, you won’t be able to download it. To check the file size of your image, click on the “File” menu and select “Download”. Canva will display the file size of your image in MB.
- Reduce the size of your image: If your image is too large, you can reduce its size by compressing it or resizing it. To compress your image, you can use an online tool like TinyPNG or CompressJPEG. To resize your image, you can use the “Resize” feature in Canva. Keep in mind that resizing your image may affect its quality, so make sure to preview the resized image before downloading it.
By checking the dimensions and file size of your image, and reducing its size if necessary, you can ensure that your Canva images download successfully.
Contact Canva Support
If you are having trouble downloading your Canva images, you can contact Canva Support for assistance. Depending on the volume of messages they receive, response times can vary. Here are the current response times:
|Canva Product||Response Time|
|Canva Pro||Within 24 hours|
|Canva for Teams||Within 24 hours|
|Within 24 hours|
|Nonprofit and Education||Within 48 hours|
To contact Canva Support, follow these steps:
- Go to the Canva Help Center here.
- Click on the “Contact Us” button.
- Fill out the contact form with your name, email address, and a detailed description of the issue you are experiencing.
- Attach any relevant screenshots or files that may help Canva Support understand the issue better.
- Click on the “Submit” button.
Once you have submitted your request, you will receive an email from Canva Support with further instructions. It is important to note that Canva Support does not offer phone support at this time. However, their team is dedicated to providing timely and helpful assistance via email.
If you are a Canva Pro or Canva for Teams user, you may also have access to a dedicated account manager who can assist you with any issues you may be experiencing. Contact your account manager directly for personalized support.
In summary, if you are having trouble downloading your Canva images, don’t hesitate to contact Canva Support for assistance. They are dedicated to providing timely and helpful support to their users.
If you are having trouble downloading your Canva images, there are several steps you can take to resolve the issue. First, ensure that you have a stable internet connection and that your browser is up to date. If that doesn’t work, try clearing your browser cache and cookies.
I hope you found this guide covering what to do if your Canva images won’t download, useful! Be sure to check out our blog for more article covering the essential tips, tricks, and advice for Canva! Also, if you haven’t already tried CanvaPro, you can try it for free for 30 days!